100% Customer Satisfaction Guarantee
We’re so sure you’ll love our underwear, socks, t-shirts, face masks and hoodies that if you don’t, we will give you your money back on your first t-shirt, or first pair of underwear or socks purchased from stance.com!
Here's how it works:
- You have 90 days from date of purchase to receive a refund for your underwear, socks, bralettes, intimates, or t-shirts if you don't like them.
- Take a photo of the product that you weren’t stoked on and email the photo to our KPS team at email@example.com within 90 days of your purchase.
- Along with the photo, include the product name, your name, your email, and reason for requesting a refund.
- You will receive a confirmation email from KPS notifying you that your refund has been processed and you will receive a refund to the original form of payment within 7-10 days (depending on your bank).
This 100% Customer Satisfaction Guarantee only applies to your first individual t-shirt, or pair of socks or underwear that you have purchased on stance.com. For our return policy on items that are not covered under the 100% Customer Satisfaction Guarantee Policy, please click here.
Have questions or concerns? Email us at firstname.lastname@example.org
Stance reserves the right to change this policy at any time.
Is Stance responsible for tag removal damage?
We are not responsible for damage as a result of tag removal and cannot replace any socks, underwear, or t-shirts with this issue. Please be careful when removing the tags.
What is your warranty policy?
Stance Inc. (Stance) warrants solely to those consumer purchasers (“purchasers”) who, for their own use or use by another consumer end user, purchase the Stance® branded products (“Products”) directly from an authorized seller (“Authorized Seller”) that the Products manufactured by Stance are free from defects in material and workmanship for a period of 30 days from the date of purchase.
This warranty covers normal use only of the Products. Stance will not assume responsibility for any failure of the Products incurred by misuse, abuse, neglect or exposure to a substance or an environment that degrades the Products. Normal wear of the Products is not considered to be a defect in material and workmanship.
Products considered to be defective must be returned to the Authorized Seller from which the Products were originally purchased or issued with the original purchase receipt or issuer’s invoice record. Our policy is to honor Product warranties only on Products purchased from an Authorized Seller of Stance® Products and only when accompanied by the original purchase receipt or proof of purchase. If Products are purchased from an unauthorized seller this limited warranty will not be valid.
Defective Products will be repaired or replaced at the discretion of Stance. Any replacement will be for the same style and size of the returned defective Products.
This is a limited warranty. The obligations set forth in the preceding paragraphs are Stance’s sole obligation and the purchaser’s exclusive remedy. Stance makes no other express warranty. Any implied warranty of merchantability or fitness for a particular purpose that may be applicable to the Products is limited in duration to the duration of this limited warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Stance shall not be liable for any direct, or indirect, incidental or consequential damages even if it has been advised of possibility of such damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited warranty shall be governed by, and construed and interpreted in accordance with, the local laws of the State of California (without application of its conflicts of laws principles), except only to the extent replaced or precluded by other law of mandatory application. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.