How do I cancel my subscription?
You may cancel at any time from within your Stance account by visiting Subscription Info. However, if you’re not stoked on a subscription items at any time, you have the option to skip a shipment and avoid being charged. You may skip as many times as you like.
I'm an international customer. Can I purchase a subscription?
At this time we only offer subscriptions and gift subscriptions to US customers.
Can I skip a subscription shipment?
You may skip a shipment at any time from within your Stance account by visiting Subscription Info. You can skip as many times as you like.
How do I update my subscription information?
You may update your subscription billing, shipping and style preferences at any time from within your Stance account by visiting Subscription Info.
What happens if there's an issue with my credit card?
You will be notified by email if there is an issue with your card. You will also be prompted with a notification the next time you visit your Stance account.
When will I be charged for my subscription shipment?
You are charged at the time you confirm your shipment, or at the end of your pick window, when Stance makes the selection for you.
Can I cancel my subscription shipment?
Unfortunately you may not cancel a subscription shipment once the order is confirmed.
What if an item I picked for my subscription is unavailable?
If any of your chosen items become out of stock after you've confirmed your shipment, the system will only bill for the products that successfully shipped.
Can I change my picks after I've confirmed my subscription shipment?
Unfortunately no, once you confirm your shipment you won't be able to change your selection for that month.
When do I get to pick my subscription styles?
Based on your subscription type (monthly or quarterly) you’ll be notified with an email when your pick window has opened. You will have five days from that day to make a selection. If you do not specifically make a selection, we will pick for you based on your preferences and order history.
Do I get to choose my subscription styles?
Yes. A curated selection from our catalog, personalized for you, is available for you to choose from. If you are unable to login and skip or confirm your selections during your 5 day pick window the program will auto-select products for that particular shipment.
How does your subscription work?
We offer a monthly or quarterly subscription for socks or underwear. Once you sign up, you'll provide a few insights into your style preferences. We use these preferences to make personalized picks for your shipments. Based on your subscription type (monthly or quarterly), you will receive an email notifying you that your five-day pick window has opened. Within those five days, you have four options:
- You can confirm our recommendations right away and have those products ship to you;
- You can decide to choose your own styles for all or a portion of your shipment;
- You can choose to skip that month's shipment (you can skip as many times as you like), or;
- You can choose to do nothing and we will ship you our personalized selection.
You may cancel your subscription at any time from within your account, or by contacting our support team via email at [email protected], or by phone at (888) 391-9020.
What if an item is missing from my subscription shipment?
If an item is missing from your shipment, please contact our support team via email at [email protected], or by phone at (888) 391-9020.
