What happens when the gift subscription ends?
When your gift subscription ends, and you would like to continue receiving shipments, you can create a new personal subscription from within your account by visiting Subscription Info or Subscription. If you have any questions, please contact our support team at info@stance.com or (888) 391-9020.
Why am I being asked for my shipping address upon purchase of a gift subscription?
When you purchase a gift subscription, you are asked to provide your shipping address for processing purposes only. The address will not be used to ship product. Once the recipient redeems their gift subscription, they will be asked to provide their shipping address, which we will use to send them their shipments. This is a system limitation and we apologize if it causes any confusion. If you have any questions, please contact our support team at info@stance.com or (888) 391-9020 to have it updated.
What type of gift subscriptions do you offer?
There are men's socks, men's underwear, and women's socks subscription options. All three of these subscriptions come in three, six or twelve-month durations. All sock subscriptions come in two, three, and four-pair quantities. Underwear subscriptions come in one, two or three-pair quantities.
What if the gift subscription recipient email address is wrong?
If the email address of the recipient is incorrect, please contact our support team at info@stance.com or (888) 391-9020 to have it updated.
How will the recipient of a gift subscription be notified?
The gift subscription recipient will receive an email immediately following the completion of the gift purchase. Please allow twelve hours for the notification email delivery. If you would like the gift email to be sent on a specific date you may select that option when filling out the gift subscription information.
The gift subscription recipient never received an email. What do I do?
If the gift recipient never received their email please contact our support team at info@stance.com or (888) 391-9020.
