We offer a monthly or quarterly subscription for socks or underwear. Once you sign up, you'll provide a few insights into your style preferences. We use these preferences to make personalized picks for your shipments. Based on your subscription type (monthly or quarterly), you will receive an email notifying you that your five-day pick window has opened. Within those five days, you have four options:
- You can confirm our recommendations right away and have those products ship to you;
- You can decide to choose your own styles for all or a portion of your shipment;
- You can choose to skip that month's shipment (you can skip as many times as you like), or;
- You can choose to do nothing and we will ship you our personalized selection.
Yes. A curated selection from our catalog, personalized for you, is available for you to choose from.
Based on your subscription type (monthly or quarterly) you’ll be notified with an email when your pick window has opened. You will have five days from that day to make a selection. If you do not specifically make a selection, we will pick for you based on your preferences and order history.
Unfortunately no, once you confirm your shipment you won't be able to change your selection for that month.
If any of your chosen items become out of stock after you've confirmed your shipment, the system will select an item for you based on your subscription plan, preferences and order history.
You are charged at the time you confirm your shipment, or at the end of your pick window, when Stance makes the selection for you.
You will be notified by email if there is an issue with your card. You will also be prompted with a notification the next time you visit your Stance account.
You may update your subscription billing, shipping and style preferences at any time from within your Stance account by visiting Subscription Info.
You may cancel at any time from within your Stance account by visiting Subscription Info. However, if you’re not feeling a subscription at any time, you have the option to skip a shipment and avoid being charged. You may skip as many times as you like.
You may skip a shipment at any time from within your Stance account by visiting Subscription Info. You can skip as many times as you like.
At this time we only offer subscriptions and gift subscriptions to US customers.
There are men's socks, men's underwear, and women's socks subscription options. All three of these subscriptions come in three, six or twelve-month durations. All sock subscriptions come in two, three, and four-pair quantities. Underwear subscriptions come in one, two or three-pair quantities.
The gift subscription recipient will receive an email immediately following the completion of the gift purchase. Please allow twelve hours for the notification email delivery.
When you purchase a gift subscription, you are asked to provide your shipping address for processing purposes only. The address will not be used to ship product. Once the recipient redeems their gift subscription, they will be asked to provide their shipping address, which we will use to send them their shipments. This is a system limitation and we apologize if it causes any confusion. If you have any questions, please contact our support team at email@example.com or (888) 391-9020 to have it updated.
When your gift subscription ends, and you would like to continue receiving shipments, you can create a new personal subscription from within your account by visiting Subscription Info or Subscription. If you have any questions, please contact our support team at firstname.lastname@example.org or (888) 391-9020.
You will receive a shipment confirmation email that includes a USPS Ground tracking number when your shipment leaves our warehouse. You can reference your in-transit shipment or previous shipments and their tracking numbers from within your account and subscription shipment history here: Shipment History.
At this time we do not accept returns on Subscription products.