Subscription

Create

How Does Your Subscription Work?

Do I Get To Choose My Styles?

When Do I Get To Pick?

Can I Change My Picks After I've Confirmed My Shipment?

What If An Item I Picked Is Unavailable?

What If An Item Is Missing From My Shipment?

When Will I Be Charged?

What Happens If There's An Issue With My Credit Card?

How Do I Update My Information?

How Do I Cancel?

Can I Skip A Shipment?

I'm An International Customer. Can I Purchase A Subscription?

Gift

What Type Of Gift Subscriptions Do You Offer?

How Will The Recipient Be Notified?

What If The Email Address Is Wrong?

The Gift Recipient Never Received An Email.

Why Am I Being Asked For My Shipping Address Upon Purchase?

Redeem

What Happens When My Subscription Ends?

Track

Can I Track My Subscription Shipment?

Return

Can I Return Items From My Subscription Shipment?

 


 

How Does Your Subscription Work?

We offer a monthly or quarterly subscription for socks or underwear. Once you sign up, you'll provide a few insights into your style preferences. We use these preferences to make personalized picks for your shipments. Based on your subscription type (monthly or quarterly), you will receive an email notifying you that your five-day pick window has opened. Within those five days, you have four options:

  1. You can confirm our recommendations right away and have those products ship to you;
  2. You can decide to choose your own styles for all or a portion of your shipment;
  3. You can choose to skip that month's shipment (you can skip as many times as you like), or;
  4. You can choose to do nothing and we will ship you our personalized selection.

You may cancel your subscription at any time from within your account, or by contacting our support team via email at info@stance.com, or by phone at (888) 391-9020.

 

Do I Get To Choose My Styles?

Yes. A curated selection from our catalog, personalized for you, is available for you to choose from.

 

When Do I Get To Pick?

Based on your subscription type (monthly or quarterly) you’ll be notified with an email when your pick window has opened. You will have five days from that day to make a selection. If you do not specifically make a selection, we will pick for you based on your preferences and order history.

 

Can I Change My Picks After I've Confirmed My Shipment?

Unfortunately no, once you confirm your shipment you won't be able to change your selection for that month.

 

What If An Item I Picked Is Unavailable?

If any of your chosen items become out of stock after you've confirmed your shipment, the system will select an item for you based on your subscription plan, preferences and order history.

 

What If An Item Is Missing From My Shipment?

If an item is missing from your shipment, please contact our support team via email at info@stance.com, or by phone at (888) 391-9020.

 

When Will I Be Charged?

You are charged at the time you confirm your shipment, or at the end of your pick window, when Stance makes the selection for you.

 

What Happens If There's An Issue With My Credit Card?

You will be notified by email if there is an issue with your card. You will also be prompted with a notification the next time you visit your Stance account.

 

How Do I Update My Information?

You may update your subscription billing, shipping and style preferences at any time from within your Stance account by visiting Subscription Info.

 

How Do I Cancel?

You may cancel at any time from within your Stance account by visiting Subscription Info. However, if you’re not feeling a subscription at any time, you have the option to skip a shipment and avoid being charged. You may skip as many times as you like.

 

Can I Skip A Shipment?

You may skip a shipment at any time from within your Stance account by visiting Subscription Info. You can skip as many times as you like.

 

I'm An International Customer. Can I Purchase A Subscription?

At this time we only offer subscriptions and gift subscriptions to US customers.

 

What Type Of Gift Subscriptions Do You Offer?

There are men's socks, men's underwear, and women's socks subscription options. All three of these subscriptions come in three, six or twelve-month durations. All sock subscriptions come in two, three, and four-pair quantities. Underwear subscriptions come in one, two or three-pair quantities.

 

How Will The Recipient Be Notified?

The gift subscription recipient will receive an email immediately following the completion of the gift purchase. Please allow twelve hours for the notification email delivery.

 

What If The Email Address Is Wrong?

If the email address of the recipient is incorrect, please contact our support team at info@stance.com or (888) 391-9020 to have it updated.

 

The Gift Recipient Never Received An Email.

If the gift recipient never received their email please contact our support team at info@stance.com or (888) 391-9020.

 

Why Am I Being Asked For My Shipping Address Upon Purchase?

When you purchase a gift subscription, you are asked to provide your shipping address for processing purposes only. The address will not be used to ship product. Once the recipient redeems their gift subscription, they will be asked to provide their shipping address, which we will use to send them their shipments. This is a system limitation and we apologize if it causes any confusion. If you have any questions, please contact our support team at info@stance.com or (888) 391-9020 to have it updated.

 

What Happens When My Subscription Ends?

When your gift subscription ends, and you would like to continue receiving shipments, you can create a new personal subscription from within your account by visiting Subscription Info or Subscription. If you have any questions, please contact our support team at info@stance.com or (888) 391-9020.

 

Can I Track My Subscription Shipment?

You will receive a shipment confirmation email that includes a USPS Ground tracking number when your shipment leaves our warehouse. You can reference your in-transit shipment or previous shipments and their tracking numbers from within your account and subscription shipment history here: Shipment History.

 

Can I Return Items From My Subscription Shipment?

At this time we do not accept returns on Subscription products.